I keep getting message about verification and I already verified my account

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    cjbswdc
    Asked on October 27, 2019 at 12:36 PM

    Hi

    I keep being asked to verify my email address. I have clicked on the verification email link about 5 times now (including requesting a new one), and I always get the "Verification successful" page, but when I go to MyForms I get the "Please verify" popup and can't do anything else

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    VincentJay
    Answered on October 27, 2019 at 01:15 PM

    I cleared your form cache on our server. I also verified your account on our end. Could you please open your Jotform account again and let us know if the issue still persists?

    Also, please take a screenshot of the message you get on your My Forms Page. To post a screenshot here in the forum, please follow this guide:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum