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    some files download, others don't

    Asked by mking3068 on April 04, 2013 at 10:40 PM

    Hi,

    I don't understand why some of my customers files download to my server, others don't.

    Any Idea?

    Page URL:
    http://www.mkeprint.com

  • Profile Image

    Answered by jeanettebmz on April 04, 2013 at 11:46 PM

    The reason is related to your FTP file/folders permissions , as shown on this error message I got while checking your form MKE Files

     

    Please check that out in your side and remove /rebuild the FTP integration

    Do not hesitate to contact us if further assistance is needed