How do I cancel my premium membership?

  • Profile Image
    hbcyouthreunion2013
    Asked on April 04, 2013 at 11:31 PM

    I am trying to cancel my premium membership but I can't manage to get it to change back to the free account.  I've gone under "billing" and clicked to change my account to free, and it asks me to confirm that I want to cancel my membership.  I go through all of those steps, yet after I click to change my account back to free, it still shows me as having a premium membership.  I'm not sure what else I need to do to cancel the membership.  Thanks for your response.

  • Profile Image
    jeanettebmz
    Answered on April 04, 2013 at 11:51 PM

    The account was already cancelled by you, but it will downgrade back to free on April 6

    In the afternoon of that date, you'll see it back to Free.