What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I cancel my premium membership?

    Asked by hbcyouthreunion2013 on April 04, 2013 at 11:31 PM

    I am trying to cancel my premium membership but I can't manage to get it to change back to the free account.  I've gone under "billing" and clicked to change my account to free, and it asks me to confirm that I want to cancel my membership.  I go through all of those steps, yet after I click to change my account back to free, it still shows me as having a premium membership.  I'm not sure what else I need to do to cancel the membership.  Thanks for your response.

    confirm thanks
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    Answered by jeanettebmz on April 04, 2013 at 11:51 PM

    The account was already cancelled by you, but it will downgrade back to free on April 6

    In the afternoon of that date, you'll see it back to Free.