Customers can not access questionnaire!!

  • Profile Image
    bzdvoyage
    Asked on October 27, 2019 at 10:44 PM

    I'm writing this message on behave of my friend account  "Skratea@gmail.com"

           After publishing my form for almost 1 month, now the questionnaire my friend created can not access and my customer can not fill the form. I would like to know what's happened to my friend's account and how to fix it?

    Published URL https://form.jotform.me/92601361755456

           Another question, How can I fully access my friend's account?

    Thank you in advance

    1572230060S__5521414.jpg

  • Profile Image
    ashwin_d
    Answered on October 28, 2019 at 03:44 AM

    Have you solved this problem already?

    I did check your form "Course Registration Form" and did not find any issue with that. I was able to access form without any problem. Please check the screenshot below:

    1572248527formDisabled.png

    I would suggest you to please test your form again and get back to us if the issue persists.

    We will wait for your response.

  • Profile Image
    bzdvoyage
    Answered on October 28, 2019 at 03:50 AM
    I solved this problem. I found out that my friend disables the form. that
    why it can not be accessed.
    Thank you for your quick response
    ...
  • Profile Image
    ashwin_d
    Answered on October 28, 2019 at 04:09 AM

    I am glad to know that you figured it out yourself. 

    Do get back to us if you have any questions.