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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form doesnt send a notification

    Asked by danycky on April 05, 2013 at 04:11 AM

    When I upload a file in my form, the form doesn't send a notification to my email address, doesn't make the integration with my google drive and doesn't make a notification in the JotForm Notifier plugin for Chrome.


    If I filling out the form without any file to upload, all the notifications and integrations works correctly


    Could you help me?

  • Profile Image

    Answered by glennlee on April 05, 2013 at 09:24 AM


    I checked your form and see that you use paypal. If you want to send the email notification even the paypal payment is not completed you can modify it on the properties of paypal. Please follow steps below.

    1. Click the gear icon , then click show properties.

    2. Change Pending Payment E-mail to yes.


  • Profile Image

    Answered by danycky on April 08, 2013 at 03:41 AM

    Thanks a lot..but the problem isn't that.

    When I try to fill out my form uploading some files, the paypal payment is completed (I recieve an email from paypal), but I don't recieve the jotform notification.

    If I try to fill the same form without uploading any file, all the notifications works..

    Could you help me?

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    Answered by sidharth_kch on April 08, 2013 at 05:09 AM


    I checked our email server logs and see that emails are getting delivered to your email. Can you please check your SPAM folder?

    Current Server:

    /var/log/mail.log:Apr 8 03:40:15 us-app2 sm-mta[11366]: r387eF1k011364: to=<veodermix@gmail.com>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=120781, relay=gmail-smtp-in.l.google.com. [], dsn=2.0.0, stat=Sent (OK 1365406815 uy18si14871783igb.4 - gsmtp)



    I checked your account and see that Sender email in your email notification is set to form field "E-Mail". Please change this to noreply@jotform.com to ensure the emails are delivered.