Account Problem

  • InformaticaTactio
    Asked on October 28, 2019 at 7:36 AM

    I have a problem in my account. I explain all:

    I created the user batlles.d and i created a form. Then i change some things from the account like username (mia.tactio) and email (mya@tactio.es). Since then I can't enter to my Forms because always request me the validation email process.

    I delete the inicial account and create a new one. DFails, the same problem. I create a third account from another computer and the same (informaticaTactio).

    What is happening? I lose my form two times. Please I need de fist one in a single account, how i can do that?

    Thanks

  • AshtonP
    Replied on October 28, 2019 at 9:47 AM

    I have checked the account with username mia.tactio and it appears that there are two forms in the account. I have sent the email verification link once again.

    Can you please check the email address mya@tactio.es and verify your account? Once you will click on verify now button, you will be directed to Jotform verification page.

    Let me know if you are still having any difficulties in accessing or verifying your account.