sender verify failed

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    kszgysz_hu
    Asked on October 28, 2019 at 09:42 AM

    Most emails are rejected from jotform, even forgotten passwords on jotform login page as the sender is not verifiable. Same with many other notifications. Can you give us an IP address or sender address pool that we can put on a whitelist?

    This is what we see on Cpanel:

    Initial sender: returns@jotform.com

    Sender pool3-36.formresponse.com

    IPe: 152.160.203.141

    Authorization: unauthorized

    Screenshot
  • Profile Image
    JohnRex
    Answered on October 28, 2019 at 11:27 AM

    Please try adding Jotform domains to your whitelist. Please refer to this guide that contains the list of domains and IP Addresses:

    Whitelisting-JotForm-IP-Addresses-and-Domains

    Let us know if you need further assistance.