What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    None of my forms are coming to me, please look into them.

    Asked by designfacet on April 04, 2011 at 05:12 PM

    Hi,

     

    None of the forms in my folder called "designfacet" come to my email address I specified for notification.

    Please look into them and let me know what is wrong.

     

    It is the 3 forms in the folder called "designfacet"

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by mliz on April 04, 2011 at 09:24 PM

    Hi,

    The mail log indicates that  the emails coming from JotForm was tagged as
    spam by your mail provider.

    Please contact your mail provider and have the email address from
    JotForm added to your whitelist.

    Below is the mail log result when doing a test email from the form:

    Current Server:
    Apr  4 21:18:05 monk sm-mta[17965]: p351I4RU017963: to=<behzad@designfacet.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=126648, relay=mx1.netfirms.com. [67.23.128.56], dsn=4.0.0, stat=Deferred: 451 qq permanently rejected this message as Spam (#5.5.4)

     

    Regards,
    Mliz