Autoresponder email not sending to submitter

  • Profile Image
    bmcdonalddap
    Asked on October 28, 2019 at 11:55 AM

    Hello,

    I set up a form so that I would be able to create an autoresponder with the link to a main application form (with page breaks) so that students will be able to save drafts as they go, given that they need to be able to obtain both a teacher signature at school and a parent signature at home, on the same form. However the autoresponder email isn't sending when I try to test it. This is the first form: https://www.jotform.com/build/93004108086147 and if they fill it out I want them to then be linked to this form which is the main application containing fields for the permission signatures: https://www.jotform.com/build/92934633061154 As of now they just see the thank-you page but do not receive the autorespond email when I test it.

    Thank you! 

  • Profile Image
    Richie_P
    Answered on October 28, 2019 at 01:50 PM

    It seems you're trying to create a save and continue form.

    I have checked your autoresponder email and it seems you have set it to send emails on later date.

    If you wish to receive the autoresponder email right away, kindly disable this feature.

    Hope this information helps.

    If you need further assistance, let us know.