What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    .US Certification SSL Issue

    Asked by averyoilandpropane on April 05, 2013 at 09:20 AM



    2nd time in less then 2 months... what's the deal with your security certificate and why do I have to be the one informing you?

    Page URL:

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    Answered by jefreylandicho on April 05, 2013 at 11:14 AM

    We apologize for this inconvenience that has caused you.I have forwarded your concern to our developers for further investigation.

    For the meantime, please use  .COM instead of .US to fix the certificate issue you are currently experiencing. e.g. https://secure.jotform.com/form/21788286944167


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    JotForm Founder

    Answered by aytekin on April 05, 2013 at 12:12 PM

    Sorry for Jefrey's incorrect answer. You should not change the URL to jotform.com. 

    I just checked this URL on Chrom, Firefox and Internet Explorer 9 and did not get an error?


    Do you still see this problem? Exactly which browser (type and version) are you using? What kind of error do you get? 

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    Answered by averyoilandpropane on April 05, 2013 at 08:09 PM

    Aytekin and Jefreylandicho - thanks for your responses.  It does not appear to be erroring any longer.  I cannot duplicate the issue to send you an exact error other than what I copied and pasted into the subject of this thread.

    Thanks for looking into it - I will pay closer attention next time to the full error and note it in the description.


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    JotForm Support

    Answered by EltonCris on April 05, 2013 at 10:01 PM

    On behalf of my colleagues, you're welcome! 

    Feel free to message us here anytime you run into any issues with your form. We'd be glad to help.