.US Certification SSL Issue

  • Profile Image
    averyoilandpropane
    Asked on April 05, 2013 at 09:20 AM

    https://secure.jotform.us/form/21788286944167

     

    2nd time in less then 2 months... what's the deal with your security certificate and why do I have to be the one informing you?

  • Profile Image
    jefreylandicho
    Answered on April 05, 2013 at 11:14 AM

    We apologize for this inconvenience that has caused you.I have forwarded your concern to our developers for further investigation.

    For the meantime, please use  .COM instead of .US to fix the certificate issue you are currently experiencing. e.g. https://secure.jotform.com/form/21788286944167

     

  • Profile Image
    aytekin
    Answered on April 05, 2013 at 12:12 PM

    Sorry for Jefrey's incorrect answer. You should not change the URL to jotform.com. 

    I just checked this URL on Chrom, Firefox and Internet Explorer 9 and did not get an error?

    https://secure.jotform.us/form/21788286944167

    Do you still see this problem? Exactly which browser (type and version) are you using? What kind of error do you get? 


  • Profile Image
    averyoilandpropane
    Answered on April 05, 2013 at 08:09 PM

    Aytekin and Jefreylandicho - thanks for your responses.  It does not appear to be erroring any longer.  I cannot duplicate the issue to send you an exact error other than what I copied and pasted into the subject of this thread.

    Thanks for looking into it - I will pay closer attention next time to the full error and note it in the description.

     

  • Profile Image
    EltonCris
    Answered on April 05, 2013 at 10:01 PM

    On behalf of my colleagues, you're welcome! 

    Feel free to message us here anytime you run into any issues with your form. We'd be glad to help.

    Cheers!