My Login is suspended? - eastwest1

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    Eric 
    Asked on October 28, 2019 at 09:16 PM

    The free account that is set up, keeps saying it is suspended when I go to login. I just tried to change the password. It said I was successful, but go to login and I can not? Can someone help please? Thanks

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    JohnRex
    Answered on October 28, 2019 at 11:00 PM

    As checked, this form: Line of Credit Application was found on your account and flagged as Credit Application Scam.

    We understand that this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms.

    In order to reactivate your account, we will have to delete the offending form.

    Or, kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2018302 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

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    Eric 
    Answered on October 28, 2019 at 11:36 PM

    Yes, please delete. I never did that. Thank you.

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    JohnRex
    Answered on October 28, 2019 at 11:39 PM

    As requested, I have deleted the offending form and reactivated the account. You may now log in again.

    If you're still not able to log in, please try clearing your browser's cache and try again.