Unable to clone my form.

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    ashfordpartnership
    Asked on October 29, 2019 at 04:47 AM

    Hi,

    I am trying to copy a form from my personal account to a business account by way of the 'Import' process.

    Having copied the URL of my form to the relevant box, I receive an error: 'User can not found'.

    Could you assist at all?1572338814user can not found!.png

    Screenshot
  • Profile Image
    Jed_C
    Answered on October 29, 2019 at 05:54 AM

    The username (glynw) in the URL you've shared no longer exists that means the URL is already invalid. Try getting the actual form URL in your account https://www.jotform.com/help/401-Where-to-Find-My-Form-URL.

    I hope that helps. Let us know if you have any questions or if you need further assistance. 

  • Profile Image
    ashfordpartnership
    Answered on October 29, 2019 at 06:10 AM

    Hi Jed,

    thank you....should have thought about that myself. Now having an issue verifying my email so that I can import the form. Jotforms created an account using my GMail account (ashfordpartnership), whereas I created an account with the username ASHPARTAC. 

    I'm trying to delete the 'ashfordpartnership' account, but I can't access the settings. And I keep getting a 'Verify your email' message when trying to create forms using ASHPARTAC.


    Help!

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    ashwin_d
    Answered on October 29, 2019 at 08:52 AM

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/2018841