What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    editing upload problems?

    Asked by ksavariau on April 05, 2013 at 12:25 PM

    When i click on edit for my form- it goes through this whole process of "hold on, this must be a big file" "i can't help you" etc, and it won't upload my form to edit?? I have never had this problem before?

    upload problems problem
  • Profile Image
    JotForm Founder

    Answered by aytekin on April 05, 2013 at 01:29 PM

    I see that you are using Internet Explorer 7. We have recently added some features that is not working right on Internet Explorer 7. Can you use some other browser such as Google Chrome or Firefox? Or a recent version of IE? 

    We are very careful about making sure forms work on IE 7 and even on IE6. But we cannot make that promise for the form builder. Thanks for your understanding.