Integration with Square is not submitting, stucks on 'please wait'.

  • Profile Image
    treasurer.area5
    Asked on October 29, 2019 at 07:14 AM

    I have a form that has been working fine.  However, now the integration with Square is not working.  Once someone enters their credit card information they get the "PLEASE WAIT..." message and it never returns.  I have tested this with my own credit card and I get the same experience.  Could someone please look into this?  



  • Profile Image
    gerardw
    Answered on October 29, 2019 at 09:56 AM

    Since the form requires an active card, I could not test the form fully. However, when I entered a test card, the form did not show "Please wait". It immediately showed an "Incorrect card" error. That's because, I used a test card.

    Please try using this link: https://form.jotform.com/treasurer.area5/2020area5springfestivalregistration 

    Please check and let us know if you are still facing this issue.

  • Profile Image
    Dave Baker 
    Answered on October 29, 2019 at 11:20 AM

    I still have the problem.  I tested with my own credit card.  If I enter an invalid expiration date or cvv, the charge card is declined immediately.  When I enter my real information, it just hangs with the "PLEASE WAIT..." message.  However, if I launch an incognito window in the browser and I access the form, it works.  I asked someone else to do the same thing and if they use an incognito window in Chrome is works.  Any ideas you might have would be welcome.  I cannot ask all my users to run Incognito.

  • Profile Image
    BDAVID
    Answered on October 29, 2019 at 01:16 PM

    Is the form embedded in a web page? Please share the URL of the web page if this is the case.

    If it is being submitted from the direct link, https://cdn.jotfor.ms/treasurer.area5/2020area5springfestivalregistration, please try clearing the forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

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    treasurer.area5
    Answered on October 29, 2019 at 02:04 PM

    The form is not embedded in a web page.  I cleared the forms cache and that did not help.

  • Profile Image
    BDAVID
    Answered on October 29, 2019 at 02:12 PM

    I cloned your form, and integrated it in sandbox mode, and it submits just fine:

    1572372655sandboxmode.png

    The issue could be related to your browsers cache, please try clearing it or using a different browser. Also, check for any anti-virus extension or browser add-on that could be blocking the form from submitting.

  • Profile Image
    treasurer.area5
    Answered on October 29, 2019 at 02:21 PM

    I cloned the form and ran it with an actual credit card and it worked.  Clearing the browser cache may get it to work for me, however, the individuals using the form in the public cannot be expected to take that action before using the form.  This behavior has already been reported by two of my event registrants.  I doubt it is anti-virus extensions causing the problem.  Are you running intermediate server software between your environment and Square?  Do you have logs of the traffic.  I am an IT professional and that is the first thing I would look at.

  • Profile Image
    BDAVID
    Answered on October 29, 2019 at 02:38 PM

    I have escalated this to our back-end team to investigate further. You will be updated via this forum thread.

  • Profile Image
    BDAVID
    Answered on October 29, 2019 at 02:47 PM

    We would also appreciate if you could open the browsers console report when the issue happens, take a screenshot of it, and share it on this forum thread, so we can include it in this report.

  • Profile Image
    treasurer.area5
    Answered on October 29, 2019 at 03:54 PM

    I just successfully submitted again and square processed the credit card properly.  More log data attached.

    A cookie associated with a cross-site resource at <URL> was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at <URL> and <URL>.

    A cookie associated with a cross-site resource at <URL> was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at <URL> and <URL>.

    A cookie associated with a cross-site resource at <URL> was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at <URL> and <URL>.

    A cookie associated with a cross-site resource at <URL> was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at <URL> and <URL>.

    A cookie associated with a cross-site resource at <URL> was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at <URL> and <URL>.

    A cookie associated with a cross-site resource at <URL> was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at <URL> and <URL>.

    A cookie associated with a cross-site resource at <URL> was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at <URL> and <URL>.

    A cookie associated with a cross-site resource at <URL> was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at <URL> and <URL>.

    A cookie associated with a cross-site resource at <URL> was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at <URL> and <URL>.

    A cookie associated with a cross-site resource at <URL> was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at <URL> and <URL>.

    A cookie associated with a cross-site resource at <URL> was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at <URL> and <URL>.

    2020area5springfestivalregistration:1 A cookie associated with a cross-site resource at https://www.jotform.com/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

    2020area5springfestivalregistration:1 A cookie associated with a cross-site resource at http://www.jotform.com/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

    2020area5springfestivalregistration:1 A cookie associated with a cross-site resource at http://form.jotform.com/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

    2020area5springfestivalregistration:1 A cookie associated with a cross-site resource at http://jotform.com/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

    2020area5springfestivalregistration:1 A cookie associated with a cross-site resource at https://jotform.com/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

    2020area5springfestivalregistration:1 A cookie associated with a cross-site resource at http://squareup.com/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

    2020area5springfestivalregistration:1 A cookie associated with a cross-site resource at https://squareup.com/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

    2020area5springfestivalregistration:1 A cookie associated with a cross-site resource at https://jotform.us/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

    2020area5springfestivalregistration:1 A cookie associated with a cross-site resource at http://jotform.us/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

    2020area5springfestivalregistration:1 A cookie associated with a cross-site resource at http://submit.jotform.us/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

    2020area5springfestivalregistration:1 A cookie associated with a cross-site resource at http://jotfor.ms/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

    square.js?v=3.3.13568:128 Variations 0

    square.js?v=3.3.13568:435 Square Classic Loaded

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    pci-connect.squareup.com/v2/v?version=ffb77b668a:1 Failed to load resource: the server responded with a status of 400 (Bad Request)

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    pci-connect.squareup.com/v2/v?version=ffb77b668a:1 Failed to load resource: the server responded with a status of 400 (Bad Request)

    raven.js:58 TypeError: e.data.split is not a function

        at Object.<anonymous> (ownerView.php?id=92313437303146:409)

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        at prototype.forms.js:54


  • Profile Image
    BDAVID
    Answered on October 29, 2019 at 05:33 PM

    Thanks for sharing. We have include it in this report. You will be notified here if there is any update. Also, inform us if you more users report you the same issue.

  • Profile Image
    BDAVID
    Answered on October 29, 2019 at 05:40 PM

    Forgot to mention that if you could tell if the issue only happens in a specific browser, or device, that would help us to reproduce it faster to find the cause and fix it.

  • Profile Image
    olivia
    Answered on October 30, 2019 at 09:50 AM

    Hello,

    We are sorry for the issue you experienced.

    The issue should be fixed now. Could you please check your form again?

    Thank you for your understanding.

  • Profile Image
    Dave Baker 
    Answered on October 30, 2019 at 10:07 AM

    I have received two successful form submissions and Square charges.  Thank you for getting this fixed for us.