Show e-signatures on emails insted of just linking to them

  • Profile Image
    interchanges
    Asked on April 05, 2013 at 01:08 PM

    I have a form with the new esignature, but in the notification emails, all that shows up is a text link to download an image of the signature rather than having the image of the signature in the email. Please help me ge the image in the notification email, such that the email appears like a signed contract.

  • Profile Image
    jeanettebmz
    Answered on April 05, 2013 at 01:32 PM

    I can see what you mean, it only appears a link to the image rather than the signature itself

    I am forwarding this to our developers so they can fix it .

  • Profile Image
    interchanges
    Answered on April 05, 2013 at 04:25 PM

    do you have a timeline for when this might be resolved. Or at the least can you send me a courtesy update on Monday?

  • Profile Image
    Mike_T
    Answered on April 05, 2013 at 05:29 PM

    I have left a note to the developer in charge via this thread. We will get back to you once we have any updates. Thank you.

  • Profile Image
    interchanges
    Answered on April 11, 2013 at 02:13 PM

    Could you explain what is making this such a difficult problem to fix. It seems like you should just change the output code to include an <img> tag with the appropriate link. However, this problem has persisted for weeks, based on threads started by other users.

    I would be happy to implement a work around using html code in my autoresponders and notifications, but none have been offered. We have paying clients that NEED this feature to work as advertised, but it seems like this is not a priority for your team.

    Please provide some kind of solution in a timely manner that will satisfy our clients. Either fix your code so it delivers what it is supposed to, or provide a work around that other developers can use.

  • Profile Image
    Mike_T
    Answered on April 11, 2013 at 04:19 PM

    We do understand your concerns, but there is not much that we can do at this time. The ticket is still in Developer's to do list, and it is definitely that the ticket will be processed.

    We have tried several work arounds, but unfortunately, there is no solution available for emails that we can provide.

    Please note that our Grid Listing and HTML Table Listing reports show the image signatures, and after some time, image signatures will be added to the email alerts.

  • Profile Image
    interchanges
    Answered on April 16, 2013 at 12:24 PM

    I looked back at some older tests of our forms, and these were working at one point. Is there a reason they used to work and do not anymore?

  • Profile Image
    interchanges
    Answered on April 16, 2013 at 12:43 PM

    Is the image display of a signature a feature for paying jotform members only? like will that feature not work in a free account?

  • Profile Image
    Mike_T
    Answered on April 16, 2013 at 02:18 PM

    There were some problems with the signatures, and these problems were fixed, but images were replaced with the links. It is working in the same way for paid and free accounts.

    We do agree with you, images should be included into emails, our Developers will fix this as soon as they can.

    Note: here is a list of recent JotForm updates - Jotform Updates for the Week (April 15, 2013)

    Thank you.

  • Profile Image
    jeanettebmz
    Answered on May 05, 2013 at 08:57 PM

      E-Signatures can be now seen on submissions emails as a hyperlinked image instead of a normal text link

    https://cms.jotform.com/uploads/image_upload/image_upload/global/15620_e-signature%20email.png
    Please also find other updates and fixes here