What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't update my form because of a security error!

    Asked by wrkinprogress on April 05, 2013 at 03:35 PM

    Please, PLEASE fix this ASAP or tell us what to do!!

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    JotForm Support

    Answered by jonathan on April 05, 2013 at 04:13 PM

     

    Hi,

     

    Sorry for the inconvinience caused.

     

    Our administrators are aware of this already. I have also elevated your case to our next level support so that it can be rectified immediately.

     

    For the meantime, I have whitelisted your IP address. You should be OK in about 10mins. Please check again.

     

    Thanks.

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    Answered by b2bcontact on April 05, 2013 at 04:22 PM

    Please whitelist our IP as well.  I need to edit forms immediately!

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    Answered by Kern on April 05, 2013 at 04:41 PM

    Whitelisting our IP address as well would be greatly appreciated.  Please and thank you!

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    JotForm Founder

    Answered by aytekin on April 05, 2013 at 05:09 PM

    Our site is protected by a service called Cloudflare. It looks like they started asking for a captcha from all users when you tried to edit forms. We are not sure why this happened but they have quickly fixed this problem.

     

    You can edit your forms now. Sorry for the inconvenience.