How can I gain access to an account created by another person?

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    Helenka Shy
    Asked on October 29, 2019 at 07:26 PM

    Hi there, I think I have 2 accounts. My colleague added me as hshy this morning, and it appears I also signed up for a free account under the username helshy. Can you please advise me how to get into the hshy account?

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    Mike_G
    Answered on October 29, 2019 at 09:33 PM

    I checked and found an account having the Hshy username and it is associated with this email address — H.s*****a@y****.com

    To access the account, you can ask your colleague for the password of that account or if you have access to that account's email address, you can try to reset its password — https://www.jotform.com/help/489-How-to-reset-the-password