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Helenka ShyAsked on October 29, 2019 at 7:26 PM
Hi there, I think I have 2 accounts. My colleague added me as hshy this morning, and it appears I also signed up for a free account under the username helshy. Can you please advise me how to get into the hshy account?
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Mike_G JotForm SupportReplied on October 29, 2019 at 9:33 PM
I checked and found an account having the Hshy username and it is associated with this email address — H.s*****a@y****.com
To access the account, you can ask your colleague for the password of that account or if you have access to that account's email address, you can try to reset its password — https://www.jotform.com/help/489-How-to-reset-the-password