What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I suddenly getting an error on save?

    Asked by salomephotography on April 05, 2013 at 03:58 PM

    Hello!

    For some reason today when I try to edit and access my Jotforms, I keep getting a save error.   The error message  omes up in a box asking for a captcha, but the box is barely visable, and is not resizable as far as I can tell.   I can sometimes manage to scroll over to where I should put the phrase in, but then I can't actually submit anything, or see an actual phrase.

    I've never had a problem with using your site before, and I'm not sure why this is happening.   Please help.

     

    Thank you!

     

    Screenshot
    problem message site scroll
  • Profile Image
    JotForm Support

    Answered by jonathan on April 05, 2013 at 05:12 PM

    Hi,

    Our site is protected by a service called Cloudflare. It looks like they started asking for a captcha from all users when you tried to edit forms. We are not sure why this happened but they have quickly fixed this problem.

     

    You can edit your forms now. Sorry for the inconvenience.