Account suspended due to the collection of the Ids

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    Gabriel Erkekdjian 
    Asked on October 30, 2019 at 11:56 AM

    my account has being suspended, can you help me?


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    roneet
    Answered on October 30, 2019 at 01:56 PM

    Unfortunately, your account was suspended because one of your form violated our Terms of Use. Upon review of your account, it was found that the Form has an ID field. So your account is suspended due to this.

    We will have to remove it for compliance. If this was a government-issued ID it needs to be protected by two mandatory widgets:

    1. Add the Terms & Conditions Widget(or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    The widgets will apply for ID number collection or for ID upload collection. This will make you the sole responsible for collection and handling.

    Please make sure to add the widgets before the button in order for the system to recognize a valid collection.

    Thank you.