Trying to clone a form but it is now working

  • Profile Image
    modoptech
    Asked on October 30, 2019 at 01:16 PM

    Hello,


    I am trying to clone a from our account to one of our clients account using the below instructions:

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL


    Using the following form URL - https://form.jotform.co/92886242778878

    when attempting to clone we are getting this result - https://www.screencast.com/t/qKMLzDItn1G instead of the form we created.

    Please advise. 

  • Profile Image
    VincentJay
    Answered on October 30, 2019 at 03:59 PM

    Hi,

    I cloned the form you provided and it is working fine on my end. Could you please try cloning it again but please use a different internet browser and let us know if the issue still persists?

    We'll wait for your reply. Thank you.

  • Profile Image
    Maurice 
    Answered on October 30, 2019 at 04:04 PM

    Hi VincentJay,


    Thank you for your response. I have been in touch with David Wilson from your team, and he explained that cloning a from to an enterprise account does not work. The Jotform team would need to move the form I created to the Enterprise server for the cloning process to work. 


    Thanks!

  • Profile Image
    VincentJay
    Answered on October 30, 2019 at 04:28 PM

    Thank you for updating us. We're glad that the Enterprise Support is assisting you.

    Please contact us again if you need further help.