I cant log in to my Jotform app on my phone

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    Abonje
    Asked on October 31, 2019 at 07:29 AM

    I am an existing user but only just downloaded the app.

     

    Each tme i put my email and password i get the "oops something went wrong" error message.

     

    i can log in fine on my laptop so could you help me?

     

    I ahve an iphone8plus.

     

    Thank you.

  • Profile Image
    Jed_C
    Answered on October 31, 2019 at 10:36 AM

    I checked your account and it's active. To further isolate the issue, please try the suggestions below and see if that helps.

    1). Clear your form cache and browser cache.
     
    2). Try using other browsers
     
    3). Try incognito mode (if using Chrome) or private browsing (if using Firefox).
     
    Let us know how it goes.