I keep getting a 404 page when trying to view a photo a customer attached to the form

  • Chantelle Ripley
    Asked on October 31, 2019 at 12:27 PM

    I keep getting a 404 page when trying to view a photo a customer attached to the form???

    See screenshot.


    I though this would be an attachment i could easily view in my gmail?


    Also. When i click reply to the customer form, it goes to me and doesnt use their email. How can I program that like Ive done with other form companie
    Jotform Thread 2022744 Screenshot
  • Welvin Support Team Lead
    Replied on October 31, 2019 at 2:53 PM

    Hello Chantelle,

    That is because of the "Require log-in to view uploaded files" option, which is checked in your Privacy settings. You are currently logged in as a guest. When the option is checked, you cannot download files without logging into the account. You have to either disable the option or log in to download.

    Go to the Settings page to check:

    https://www.jotform.com/myaccount/settings

    I keep getting a 404 page when trying to view a photo a customer attached to the form Image 1 Screenshot 20

    As for your question regarding the Reply-To email, allow me to answer that in the following new thread: https://www.jotform.com/answers/2023015