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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    SSL: Global sign image not showing

    Asked by beautifulcanvas on April 06, 2013 at 12:42 PM

    global sign image not showing in form https://secure.jotformpro.com/form/30403755377960 but works fine in all my other forms ?

    it dosent work in preview mode or on my website but other forms are ok ?

    Page URL:

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    Answered by moonzkie on April 06, 2013 at 02:37 PM


    I have cloned your form and tested the global sign image you were referring to and was able to replicate on the said problem. There seems to be a bug with the Global Sign image, I will forward this to our developers.

    Thank you.

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    Answered by virtualearth on April 07, 2013 at 04:40 AM

    We have the same problem. Sorry guys I posted this issue in the wrong topic earlier today.

    Our form: https://secure.jotformpro.com/form/30945826739972

    The link works. Just the Globalsign image doesn't show.

    Thank you 

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    JotForm Support

    Answered by Welvin on April 07, 2013 at 06:07 AM


    Please try using this link: https://secure.jotform.com/form/30945826739972. See if it works for you. Or, just click on the correct link provided if it will tell you that the link is not available on jotform.com domain.

    Anyway, this thread is already forwarded to our Level 2 Support/Developers. You may consider creating another thread so we can forward that as well.


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    JotForm Support

    Answered by Welvin on April 07, 2013 at 06:08 AM


    Please try using https://secure.jotformeu.com/form/30403755377960, see if it also works for you.



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    Answered by beautifulcanvas on April 07, 2013 at 05:36 PM

    yes the change from pro to eu works thanks