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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What do I do wrong?

    Asked by Theo Keijzer on April 05, 2011 at 03:18 AM

    What do I do wrong?

    Yesterday evening registered on your site (thekeij@planet.nl).

    I've made a website with iWeb (www.thekeijposition.nl) and made an emailreturnform (name / emailaddress / message) with your programm.

    Copy/paste the code on the right page with a snippet (?); adapted the form a little;
    saved my site (on a local folder on my HD); visited my site (local) and tried the emailreturnform. Everything went perfect; recieved the emails via your company; so I was very happy.

    Then I uploaded my site to my server on the net and the complete form was not visible on my sight , only the message "The page cannot be found".

    What do I do wrong?

    I'll hope you can advise me so that I can solve this problem.

    Looking forward to hear from you,

    Yours truely,

    Theo Keijzer


    I've added a jpeg from a screendump. I've more if you need them.

    Page URL:

  • Profile Image

    Answered by allanftd on April 05, 2011 at 03:57 AM

    Hi Theo,

    Thanks for posting your issue here. There must be a slight mistake in the URL of your contact form in the webpage's source code.

    In your webpage source code, please replace the following:




    and your form should appear seamlessly within your website.

    Please let us know if it works or not. Thank you for using JotForm!


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    JotForm Support

    Answered by NeilVicente on April 05, 2011 at 04:23 AM

    Hello Theo,

    I have checked the page in question and viewed the source code but I couldn't find any of Jotform embed codes.  The 404 error or the page which cannot be found is an embedded iframe with the source:



    It seems that the jotform embed codes are inside that page but that would not load because of the extra slash [ / ].

    Solution is to remove that extra slash so it becomes




    That should do it. Hope you find this information useful, and if you have further questions do not hesitate to ask again.