missing information on the spreadsheet

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    bluespru
    Asked on April 05, 2011 at 06:59 AM

    Looking at returns from one of my forms in spreadsheet mode I noticed a sentence that stopped mid-way through. I looked this up on the message format in my jotform account and it stopped mid way through there as well. I checked the email sent to me when the form was completed and this did have all the information - the complete sentence.

    Please can you let me know how and why this happened? What can I do to prevent it happening again. I need to be able to rely on the spreadsheets having all the information from the forms.

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    DanielGriffin
    Answered on April 05, 2011 at 07:51 AM

    Hi Ruth,

    Sorry that you are having this problem.  I have investigated and it does seem that the field is getting truncated somewhere. You have set the field up correctly as I see there is no limit on its length so I will assign this problem to one of our developers and hopefully we will have an answer for you shortly.

    Thanks,

    Daniel

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    Ruth Dowling
    Answered on April 19, 2011 at 09:02 AM

    Thank you for your reply, Daniel. We have not heard back from your colleague yet. Do you know when we might receive a reply please as the problem is holding up our process?

    Many thanks.

    Ruth Dowling

     

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    DanielGriffin
    Answered on April 19, 2011 at 11:47 AM

    Hi Ruth,

    Sorry that this is taking some time.  Forum support doesn't have any visibility of the ticket queue once we assign a ticket, but I can add a note to it forward your concerns.  Hopefully it wont take much longer now.  Thanks for you patience thus far.

    Daniel

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    serkan
    Answered on April 21, 2011 at 11:32 AM

    @bluespru This problem should be fixed now. Thanks for reporting.