What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions being sent to wrong email address.

    Asked by cotswoldschool on April 05, 2011 at 07:07 AM

    To Whom it May Concern,

    I recently updated the account email address for cotswoldschool (username) and they are all still being forwarded to the previous one.  Can you please check the settings and make sure that all submissions are being sent to: cotswoldcensus@gmail.com

     

    Many thanks,

    Cotswold School

    Page URL:
    http://form.jotform.com/form/10930156328

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    Answered by DanielGriffin on April 05, 2011 at 07:35 AM

    Hello there,

    I have updated the recipient settings in your form for you.  The recipient setting is different for each form, so changing the address associated with your account doesn't change it for the form.  If you want to make any future changes, do the following.

    Open the form in the form builder and click the Email Alerts button.  The existing notification will be listed there.  Click it to open the email editor and then click the Reply-To and Recipient Setting button.  The email address for the recipient is in the bottom right - just change it to whatever you want.
    Thanks,
    Daniel

     

     

     

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    Answered by Atlglittergirls on October 19, 2012 at 09:17 AM

    This solution does not work. Please help. The system is just ignoring the fact that I changed the email address at the bottom of the envelope looking page.

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    JotForm Support

    Answered by EduardoMendez on October 19, 2012 at 09:25 AM

    @Atlqlittlergirls

    Thanks for letting us know about this problem.

    Have you submitted the form or are you using the "test" tool on the wizard?

    Here is a short visual guide on the nature of that test feature:

    If you are submitting a complete test(going through the process of filling out the form) and still have the form sending the e-mail to the wrong address, please let us know the URL of the form and we would be glad to assist you!

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    Answered by Atlglittergirls on October 19, 2012 at 09:27 AM

    Worked like a charm. Thank You!!

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    Answered by moonzkie on October 19, 2012 at 09:39 AM

    Glad to hear everything is working fine now. If you need any help with anything at all just let us know!