- spinalhomecareAsked on April 08, 2013 at 06:50 AM
Hi, we have had problems with our form Live in Clients displaying in IE V9 and Opera. In IE V9 the page is just blank and in Opera the page is blank most of the way down then displays the form in different colours.
I've embeded it using iFrame and secure setting.
Many thanks, Corrin
- moonzkieAnswered on April 08, 2013 at 07:30 AM
Upon checking it seems that your form was embedded using the full source code. Can you please try embedding your form using iFrame instead? You may refer to this guide to learn how to embed your form using iFrame: http://jotform.me/help/148-How-to-Get-the-iFrame-Code
- spinalhomecareAnswered on April 08, 2013 at 08:12 AM
Hi, I have followed the instructions and embedded it using iFrame, which is what I did before. Still nothing is showing in IE or displaying properley in Opera.
- moonzkieAnswered on April 08, 2013 at 08:54 AM
I have tried to open your direct form link on IE and Opera and was able to open it. Can you please try to embed it on iFrame then clear your browser's cache and see if you are still having the same problem.
Also, it seems that there are several issues with regards iFrame not being visible on Internet Explorer version 9 and Opera as well.
- spinalhomecareAnswered on May 07, 2013 at 02:11 PM
Sorry for the delay in responding, we've had a big project taking up all my time recently. I've done all the things that you suggested.
So if I understand it correctly what you're saying is that there is a known problem with JotForm forms displaying on IE9 or Opera.
The other form that we use on your website works fine - http://www.spinalhomecare.co.uk/#/pa-application-form/4571464391 and has been seup up exactly the same as the other form that isn't working. We do use IE9. I'm not too worried about Opera, as it's much less well used. But I am concerned about IE not working. It's a form for our potential new clients to sign up with us, so pretty important that it works! As a stop gap I've added in a button link, which does work in IE9.
- JotForm SupportMike_TAnswered on May 07, 2013 at 02:27 PM
As far as I know, we do not have any problems with displaying forms in IE and Opera.
I think that the problem is somehow related to your page layout. You have some flash object, and it seems that mentioned object is not working right in IE and Opera.
Do you use that object for custom code embedding? Can you please ask your website provider if there is any other way to add the form code to the page?
- spinalhomecareAnswered on May 07, 2013 at 03:01 PM
Hi Mike, thanks for your response. The other form we have on the same website works fine. Yes, it is a flash based website. So we have 2 forms, 1 works and the other doesn't. What I can't work out is why!
- spinalhomecareAnswered on May 07, 2013 at 03:08 PM
Hi Mike, I forgot to add that we use a HTML snippit to add the form. There is no other way of doing this, other than the button link which I've added and works.
- JotForm SupportMike_TAnswered on May 07, 2013 at 04:19 PM
You use the following code for your working form.
<iframe allowtransparency="true" src="https://secure.jotformpro.com/form/23393416126956" frameborder="0" style="width:100%; height:5064px; border:none;" scrolling="no">
I would like to suggest trying the second form in the same code format.
Here it is:
<iframe allowtransparency="true" src="https://secure.jotformpro.com/form/30504639224954" frameborder="0" style="width:100%; height:2000px; border:none;" scrolling="no">
Can you try that code on your http://www.spinalhomecare.co.uk/#/spinal-client-form/4540736118 page to see if that makes any difference?
- spinalhomecareAnswered on May 08, 2013 at 05:24 AM
OK I've fixed it. I did what you suggested and it didn't work. So I created a new page and pasted the code you suggested and that didn't work. Then I copied the page of the form that did work and replaced the the code with the code that you suggested and this did work! No idea why, but happy it does.
- JotForm SupportWelvinAnswered on May 08, 2013 at 05:55 AM
Glad that you have sorted that out. Let us know if you need any help again.