Freshbook Integration only works for selected products

  • Profile Image
    GrapheneWeek
    Asked on April 08, 2013 at 08:22 AM

    Our form has several products. While the payment integration works, freshbook only works partially.

    No invoice is created for clients who chose the product 'early bird fee - student rate"

    This is my second request on this issue. PLEASE GET BACK TO ME ON THIS ASAP.

  • Profile Image
    KadeJM
    Answered on April 08, 2013 at 09:23 AM

    The first thing we would like to suggest that you try doing to help this problem is to remove the FreshBooks integration and then reapply it to your form to rebuild it to see if this helps any. Please let us know if the issue continues.

  • Profile Image
    KadeJM
    Answered on April 08, 2013 at 09:33 AM

    Pardon, I believe this is related to your other thread found here http://www.jotform.com/answers/201232-Faulty-Freshbooks-transfers#3 so please disregard my last response. We will look into the issue some more and get back to you shortly.

  • Profile Image
    KadeJM
    Answered on April 08, 2013 at 10:22 AM

    I've gone ahead and answered you with this problem in your previous thread just so you are aware of it. We will await your response for further action.