Storage on Bronze Package

  • fireflylaura
    Asked on November 4, 2019 at 5:01 PM

    What does the "10 GB Available Space" refer to and how does "Unlimited Submission Storage" differ? Specifically speaking to the Bronze package.

    Jotform Thread 2027079 Screenshot
  • John Support Team Lead
    Replied on November 4, 2019 at 8:09 PM

    Hi @fireflylaura!

    The 10GB Upload Space refers to your forms that use a file upload field. The submissions can have file attachments on them and these files will take up the "Upload Space" limit. Note that this does not reset, this is fixed.

    So if you wish to free up your upload space, you can delete submissions that have file uploads on them, but please do keep in mind that deleting submission data is irreversible and will permanently remove the data in our servers.

    Submission Storage, on the other hand, is the total number of submissions you can store on your account itself, this is different from the Monthly Submission limit which is 1000.

    This Monthly Submission limit is the number of submissions you can receive on a monthly basis. The count covers the calendar date which means 1st day to last day of the month. It resets every first day of the following month.

    Please refer to this guide to Understanding-More-About-Your-Account-Usage-and-Limits.