Server status check: option to check the status for EU servers

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    HospiceUK
    Asked on November 05, 2019 at 04:27 AM

    Hi, I cannot see a live status webpage anywhere.

    It seems you have server issues this morning?

    All our forms are not accepting submissions.

    Cheers,

    Andrew


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    gerardw
    Answered on November 05, 2019 at 05:53 AM

    Hello Andrew,

    As far as I can see, we haven't had any server issues reported this morning. Could you please share the form URL or the web page URL where your form is embedded?

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    zePieter
    Answered on November 05, 2019 at 05:59 AM

    I've encountered a MySQL error as well, between succesful submits and error 500's.
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    gerardw
    Answered on November 05, 2019 at 06:01 AM

    @HospiceUK & @zePieter,

    Let me check with our EU team and we'll revert via this thread.

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    zePieter
    Answered on November 05, 2019 at 06:57 AM

    Any update? I'm really kinda waiting for it, because my form needs to go live asap.

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    Victoria_K
    Answered on November 05, 2019 at 07:05 AM

    Good day @zePieter,

    We will reply to you in a separate thread to avoid any confusion: https://www.jotform.com/answers/2027896 

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    HospiceUK
    Answered on November 05, 2019 at 07:07 AM

    Hi,

    MySQL Server back up ~9.45 GMT

    Can someone please point me in the direction of where we can get an overview of service status, or how we can be notified of server issues and details regarding estimated times of fixes?

    thanks,

    Andrew

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    Victoria_K
    Answered on November 05, 2019 at 07:09 AM

    Hi Andrew, 

    I will attach a ticket to this thread so our devs checked if we have a status page to share with EU customers. General Status can be checked here:

    https://jotformstatus.com 

    http://stats.pingdom.com/p9yo4pogtt5d/416987 

  • Profile Image
    HospiceUK
    Answered on November 05, 2019 at 07:37 AM

    Yes please check with your devs re EU server status! Or, combine the two!

    thanks,

    Andrew

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    gerardw
    Answered on November 05, 2019 at 07:51 AM

    Glad to know that the error is fixed at your end.

    Let me raise a ticket regarding the last query on EU server status. We will keep you posted on updates via this thread.

  • Profile Image
    eee
    Answered on January 24, 2020 at 02:50 AM

    Hey Andrew,

    Please check our status page for EU and all other regions/services.

    https://status.jotform.com/

    Thank you!

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    HospiceUK
    Answered on January 29, 2020 at 04:59 AM

    A fantastic addition, thank you. Andrew