Server status check: option to check the status for EU servers

  • HospiceUK
    Asked on November 5, 2019 at 4:27 AM

    Hi, I cannot see a live status webpage anywhere.

    It seems you have server issues this morning?

    All our forms are not accepting submissions.

    Cheers,

    Andrew


  • Girish JotForm Support
    Replied on November 5, 2019 at 5:53 AM

    Hello Andrew,

    As far as I can see, we haven't had any server issues reported this morning. Could you please share the form URL or the web page URL where your form is embedded?

  • zePieter
    Replied on November 5, 2019 at 5:59 AM

    I've encountered a MySQL error as well, between succesful submits and error 500's.
  • Girish JotForm Support
    Replied on November 5, 2019 at 6:01 AM

    @HospiceUK & @zePieter,

    Let me check with our EU team and we'll revert via this thread.

  • zePieter
    Replied on November 5, 2019 at 6:57 AM

    Any update? I'm really kinda waiting for it, because my form needs to go live asap.

  • Victoria_K
    Replied on November 5, 2019 at 7:05 AM

    Good day @zePieter,

    We will reply to you in a separate thread to avoid any confusion: https://www.jotform.com/answers/2027896 

  • HospiceUK
    Replied on November 5, 2019 at 7:07 AM

    Hi,

    MySQL Server back up ~9.45 GMT

    Can someone please point me in the direction of where we can get an overview of service status, or how we can be notified of server issues and details regarding estimated times of fixes?

    thanks,

    Andrew

  • Victoria_K
    Replied on November 5, 2019 at 7:09 AM

    Hi Andrew, 

    I will attach a ticket to this thread so our devs checked if we have a status page to share with EU customers. General Status can be checked here:

    https://jotformstatus.com 

    http://stats.pingdom.com/p9yo4pogtt5d/416987 

  • HospiceUK
    Replied on November 5, 2019 at 7:37 AM

    Yes please check with your devs re EU server status! Or, combine the two!

    thanks,

    Andrew

  • Girish JotForm Support
    Replied on November 5, 2019 at 7:51 AM

    Glad to know that the error is fixed at your end.

    Let me raise a ticket regarding the last query on EU server status. We will keep you posted on updates via this thread.

  • eee Chief Technology Officer
    Replied on January 24, 2020 at 2:50 AM

    Hey Andrew,

    Please check our status page for EU and all other regions/services.

    https://status.jotform.com/

    Thank you!

  • HospiceUK
    Replied on January 29, 2020 at 4:59 AM

    A fantastic addition, thank you. Andrew