What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I need an invoice

    Asked by jflaherty on April 08, 2013 at 11:53 AM

    I posted a question the other day and still haven't recieved a response.  For some reason my accounted was refunded $6.25 and I NEED an invoice that states this for my purchasing department today!  I have no idea why we recieved this refund, but no invoice is present under the billing tab for this amount.  Please contact me ASAP so I can get an invoice to pass along.

  • Profile Image

    Answered by jflaherty on April 08, 2013 at 12:32 PM

    Correction the refund was for $6.74.  

    I really need this invoice ASAP so if someone could assist me that would be great! 

  • Profile Image

    Answered by jeanettebmz on April 08, 2013 at 01:37 PM

    I have already sent the invoices via email

  • Profile Image

    Answered by jeanettebmz on April 08, 2013 at 01:38 PM

    Let's handle this via email

  • Profile Image

    Answered by jflaherty on April 08, 2013 at 02:07 PM

    I actually haven't receieved any emails from Jotform recently.  Could you resend the invoice to another email?  ssouthar@health.usf.edu

     

    Thank you very much!

  • Profile Image

    Answered by jflaherty on April 08, 2013 at 02:10 PM

    Actually I was just forwarded the email you sent to my coworker.  My problem is that our bank is showing a refund from Jotform for the amount of $6.74 and none of the invoices provided to us reflect that.  

    I don't know why we received a refund for that amount, but I need an invoice that reflects taht exact transaction. 

  • Profile Image

    Answered by jflaherty on April 08, 2013 at 03:03 PM

    I've followed up with another email, but I have yet to receive a response.  I really need this matter cleared up today.

  • Profile Image

    Answered by jeanettebmz on April 08, 2013 at 03:19 PM

    You got a prorated refund because you switched from Premium to Economy at the end of the month (on March25th) 

    I wish I could expedite this for you, however, it's upon FS time response . I have sent to them another message , I have included your email on that message

  • Profile Image

    Answered by jflaherty on April 08, 2013 at 03:35 PM

    Do you have any esitmates for how long this may take?  

  • Profile Image

    Answered by jeanettebmz on April 08, 2013 at 03:49 PM

    Actually no, it is beyond my boundaries now.  I have sent 2 requests to them, one with CC to you.

    I wish I could expedite the process, but I can only wait for their response

  • Profile Image

    Answered by jeanettebmz on April 08, 2013 at 05:06 PM

    Hello again

    Please find on the link below the invoice with the corrected amount , reflecting the refund for 6.74

    https://support.fastspring.com/attachments/token/uuuqyyxmefbmaao/?name=generated%282%29.pdf

    If you have problems to download the PDF file let me know