I need an invoice

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    jflaherty
    Asked on April 08, 2013 at 11:53 AM

    I posted a question the other day and still haven't recieved a response.  For some reason my accounted was refunded $6.25 and I NEED an invoice that states this for my purchasing department today!  I have no idea why we recieved this refund, but no invoice is present under the billing tab for this amount.  Please contact me ASAP so I can get an invoice to pass along.

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    jflaherty
    Answered on April 08, 2013 at 12:32 PM

    Correction the refund was for $6.74.  

    I really need this invoice ASAP so if someone could assist me that would be great! 

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    jeanettebmz
    Answered on April 08, 2013 at 01:37 PM

    I have already sent the invoices via email

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    jeanettebmz
    Answered on April 08, 2013 at 01:38 PM

    Let's handle this via email

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    jflaherty
    Answered on April 08, 2013 at 02:07 PM

    I actually haven't receieved any emails from Jotform recently.  Could you resend the invoice to another email?  ssouthar@health.usf.edu

     

    Thank you very much!

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    jflaherty
    Answered on April 08, 2013 at 02:10 PM

    Actually I was just forwarded the email you sent to my coworker.  My problem is that our bank is showing a refund from Jotform for the amount of $6.74 and none of the invoices provided to us reflect that.  

    I don't know why we received a refund for that amount, but I need an invoice that reflects taht exact transaction. 

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    jflaherty
    Answered on April 08, 2013 at 03:03 PM

    I've followed up with another email, but I have yet to receive a response.  I really need this matter cleared up today.

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    jeanettebmz
    Answered on April 08, 2013 at 03:19 PM

    You got a prorated refund because you switched from Premium to Economy at the end of the month (on March25th) 

    I wish I could expedite this for you, however, it's upon FS time response . I have sent to them another message , I have included your email on that message

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    jflaherty
    Answered on April 08, 2013 at 03:35 PM

    Do you have any esitmates for how long this may take?  

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    jeanettebmz
    Answered on April 08, 2013 at 03:49 PM

    Actually no, it is beyond my boundaries now.  I have sent 2 requests to them, one with CC to you.

    I wish I could expedite the process, but I can only wait for their response

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    jeanettebmz
    Answered on April 08, 2013 at 05:06 PM

    Hello again

    Please find on the link below the invoice with the corrected amount , reflecting the refund for 6.74

    https://support.fastspring.com/attachments/token/uuuqyyxmefbmaao/?name=generated%282%29.pdf

    If you have problems to download the PDF file let me know