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    Form not emailing confirmation + integration to google spreadsheet not working

    Asked by montessorislc on April 08, 2013 at 01:35 PM

    I got a couple of error messages while working on my enrollment form when it was auto saving and now the integration to google spreadsheet is not happening. the data is not populating into it and I am also not getting the auto-responder emails or notification emails when the form is submitted.

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    Answered by KadeJM on April 08, 2013 at 01:55 PM

    Hi, I've cleared your form cache from our end to refresh your account so hopefully that should help with the auto-save error. I would like to recommend that you log out, clear your browser cache, then log back in again and this will help additionally. Next please remove the Google Spreadsheet Integration and then add it again to rebuild it to see if this helps with Integration.

    Additionally if you are not recieving the notifications then I would like to recommend this guide http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues which may help with that.