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seankolinaworkAsked on November 5, 2019 at 2:54 PM
Hello - in my dashboard it said my email was on the bouncelist for some reason. Then I changed it (which I'd prefer not to) and I received a verification link. I clicked it and it said 'not a valid link' , image attached.
I'd prefer to have my original email se***ol***ork@gmail.com be my email that is connected to jotform. Please advise how I can do this as it should be working properly.
Thanks,
Sean
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Kevin Support Team LeadReplied on November 5, 2019 at 6:29 PM
Apologies for the inconveniences caused.
I have just checked the email address you have provided and it's not in our bounce list anymore. Please kindly update your profile email address back to se***ol***ork@gmail.com and let us know if you continue experiencing issues.
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seankolinaworkReplied on November 5, 2019 at 7:50 PMHi thanks - I was able to save it but when I click the verify link, I still
receive the 'link is broken' , does that matter?
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Kevin Support Team LeadReplied on November 5, 2019 at 8:09 PM
I have resent the verification email, please kindly check your email inbox and try verifying your email.
Let us know if you continue experiencing issues.