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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm dont receive email notifictions about submissions.

    Asked by Ryanfish on April 08, 2013 at 03:28 PM

    The test feature works, but the accutal subissions dont.  I have changed my email address to several different ones to see if it was a server issue, but non of them work.

    Form URL from our website: http://www.njfishcpa.com/Upload_File.html

    form ID: http://form.jotform.us/jsform/23515714334146

    Thank you,

     

    --Ryan

    Page URL:
    http://www.njfishcpa.com/Upload_File.html

    Submissions email JotForm jsform different
  • Profile Image

    Answered by pinoytech on April 08, 2013 at 03:40 PM

    Hi Ryan,

    ryan@njfishcpa.com is IN the bounce list  upon checking and I've remove it for you.

    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected as spam by Co=ntent Filtering.'

    To avoid this from happening again, please do apply this method:http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues 

    Again, we apologize for the inconvenience that may have caused.

    Thank you!