How can I get "verify my email" to work?

  • GlendaCappies
    Asked on November 5, 2019 at 4:44 PM

    I was using JotForm successfully for over a week on a registration.  Then today, was asked to verify my email...and have used 3 different ones, and I have received all 3 emails asking for verification, but when I click the to verify, I receive:  

    Something unexpected went wrong with this URL: "https://www.jotform.com/verifyemail/R2xlbmRhQE1pZXNuZXludXM'...". Invalid value for registry

     

    I'm in the middle of registering students for a free event and need access to my JotForm right away.

    Thank you!

    Glenda Miesner

    Glenda.Miesner@cappies.com
  • Girish JotForm Support
    Replied on November 5, 2019 at 9:28 PM

    We apologize for this trouble. I checked your account and it seems that your email address is verified. Please let us know if you are still facing any issues.