My booking forms are not working - blank page displayed

  • Titanic_Theatre_Restaurant
    Asked on November 5, 2019 at 7:35 PM

    Hello JotForm Team

    I have various forms which are not allowing uses to submit the form and also the formulas are not responding based on uses choices.


    There are various forms but the link relates to just one form however all the troubled forms have the same issue

    I cannot use jotform interface to edit this form either the screen is blank when i select it.

    https://www.jotform.com/build/81357866856878


    Please help as we are losing business, thank you


    Regards, Fernando

    Page URL: https://www.jotform.com/build/81357866856878
  • Mike
    Replied on November 5, 2019 at 9:23 PM

    We would like to apologize for the inconvenience caused.

    Let me please inform you that there was a temporary issue with one of our API servers today. It has been already fixed by our Back-End Team. Please kindly check it again and let us know if you are still having issues.

  • Titanic_Theatre_Restaurant
    Replied on November 5, 2019 at 11:51 PM

    Hi Mike


    Still having issues. form will not submit

  • Jed_C
    Replied on November 6, 2019 at 5:38 AM

    I just tested your form and was able to submit and got redirected to your thank you page.

    1573036703booking form Screenshot 10

    Can you please test again. Looking forward for your response. 

  • Titanic_Theatre_Restaurant
    Replied on November 6, 2019 at 6:04 AM

    Hi Jed 

    Yes i saw that thanks for helping out. I have just tried the form from my end via the website link which redirects to the form but still the same problem. Once you hit submit it just hangs and does'nt redirect

    I'm using google chrome on windows 7.


    Cheers Nando

  • Jed_C
    Replied on November 6, 2019 at 6:18 AM
    To further isolate the issue, please try the suggestions below and see if that helps.
     
    1). Clear your form cache and browser cache.
     
    2). Try using other browsers
     
    3). Try incognito mode (if using Chrome) or private browsing (if using Firefox).
     
    Looking forward for your response.
  • Titanic_Theatre_Restaurant
    Replied on November 6, 2019 at 6:37 AM

    Hi Jed tried all of that well before entering the support forum

  • Jed_C
    Replied on November 6, 2019 at 6:45 AM

    Is this happening even if you test it on other device (Mobile, pc, mac etc..)? Have you tried connecting to a different ISP or internet connection? Please also provide us your current public IPV4 address (cmyip.com).

    If issue is still replicable, please try to reproduce the issue and capture the console logs of the browser https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers.  

    I would also suggest that you disable your AV temporarily. If you have AV enabled for browser, please disable that as well.

    Looking forward for your response.