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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We don't get our email notification

    Asked by solution21 on April 08, 2013 at 08:36 PM

    This is the second email I am sending, no response to 1st one! User: solution21 


    form example: contact us or get pricing

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    Answered by jeanettebmz on April 08, 2013 at 10:09 PM

    It looks like your email service provider was rejecting the messages sent from our servers as the email address set up on those forms was in our bounce list

    f***s@solution21.com is IN the bounce list

    Reason(s) : 5.3.0 - Other mail system problem 554-'mail server permanently rejected mes= sage (#5.3.0)'

    I have removed that email address from our bounce list, please let us know if you still need help