PDF document more than 7 MB in size on the web version crashes very often

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    trautner.roland
    Asked on November 07, 2019 at 06:17 PM

    We also have problems with the PDF document.

    If it is more than 7 MB in size, the web version crashes very often.

  • Profile Image
    JohnRex
    Answered on November 07, 2019 at 10:54 PM

    I assume that you are referring to the file upload fields of this form: https://www.jotform.com/91745519858372. Am I correct?

    If so, I can see you have set a limit of allowable file size that can be uploaded:

    15731848902032773.png

    I have cloned your form and tried to upload a PDF file that is higher than the said limit (8mb) but it didn't crash. Instead, it only shows a message:

    15731852502032773 2.png

  • Profile Image
    trautner.roland
    Answered on November 09, 2019 at 02:50 AM
    Not quite.
    upload approx. 5-15 images in each field and then send the form



    Mit freundlichen Grüßen

    Sachverständigenbüro Trautner
    Roland Trautner

    Hersbrucker Str. 4
    91207 Lauf a. d. Pegnitz

    Mobil: +49 1525 3708995
    Tel.: +49 9123 1529240
    Fax.: +49 9123 1529239

    info@gutachter-trautner.de
    www.gutachter-trautner.de


    Von: JotForm
    Gesendet: Freitag, 8. November 2019 04:54
    An: info@gutachter-lauf.de
    Betreff: Re: PDF document more than 7 MB in size on the web version crashes very often

    A new response has been received:

    Answered by JohnRex
    I assume that you are referring to the file upload fields of this form: https://www.jotform.com/91745519858372. Am I correct?
    If so, I can see you have set a limit of allowable file size that can be uploaded:

    I have cloned your form and tried to upload a PDF file that is higher than the said limit (8mb) but it didn't crash. Instead, it only shows a message:

    View this thread on browser » Unsubscribe Thread
    1573185260
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  • Profile Image
    trautner.roland
    Answered on November 09, 2019 at 03:50 AM
    Not quite.
    upload approx. 5-15 images in each field and then send the form



    here you can see what the PDF looks like when it is ready.

    there are many pictures and a large file. JotForm crashes again and again



    Mit freundlichen Grüßen

    Sachverständigenbüro Trautner
    Roland Trautner

    Hersbrucker Str. 4
    91207 Lauf a. d. Pegnitz

    Mobil: +49 1525 3708995
    Tel.: +49 9123 1529240
    Fax.: +49 9123 1529239

    info@gutachter-trautner.de
    www.gutachter-trautner.de


    Von: JotForm
    Gesendet: Freitag, 8. November 2019 04:54
    An: info@gutachter-lauf.de
    Betreff: Re: PDF document more than 7 MB in size on the web version crashes very often

    A new response has been received:

    Answered by JohnRex
    I assume that you are referring to the file upload fields of this form: https://www.jotform.com/91745519858372. Am I correct?
    If so, I can see you have set a limit of allowable file size that can be uploaded:

    I have cloned your form and tried to upload a PDF file that is higher than the said limit (8mb) but it didn't crash. Instead, it only shows a message:

    View this thread on browser » Unsubscribe Thread
    1573185260
    ...
  • Profile Image
    gerardw
    Answered on November 09, 2019 at 08:48 AM

    Currently the first file upload field is set to accept only one file and for other upload fields, the multiple file option is disabled.

    15733063380911_12.png

    However, I cloned your form and revised each file upload field to accept upto 20 files. After that I tested the form and it submitted successfully. 

    1573307085screencast0911_2.gif

    After that I tried downloading the PDF submission document, which downloaded fine. Please review and let us know if you facing this crashing issue while submitting the form or while downloading the PDF document.

  • Profile Image
    trautner.roland
    Answered on November 09, 2019 at 01:50 PM
    if you have loaded about 40 images and then want to create the PDF from them, it crashes from time to time



    Mit freundlichen Grüßen

    Sachverständigenbüro Trautner
    Roland Trautner

    Hersbrucker Str. 4
    91207 Lauf a. d. Pegnitz

    Mobil: +49 1525 3708995
    Tel.: +49 9123 1529240
    Fax.: +49 9123 1529239

    info@gutachter-trautner.de
    www.gutachter-trautner.de


    Von: JotForm
    Gesendet: Samstag, 9. November 2019 14:49
    An: info@gutachter-lauf.de
    Betreff: Re: PDF document more than 7 MB in size on the web version crashes very often

    A new response has been received:

    Answered by gerardw
    Currently the first file upload field is set to accept only one file and for other upload fields, the multiple file option is disabled.

    However, I cloned your form and revised each file upload field to accept upto 20 files. After that I tested the form and it submitted successfully.

    After that I tried downloading the PDF submission document, which downloaded fine. Please review and let us know if you facing this crashing issue while submitting the form or while downloading the PDF document.
    View this thread on browser » Unsubscribe Thread
    1573307327
    ...
  • Profile Image
    JohnRex
    Answered on November 09, 2019 at 02:16 PM

    Apologies but I'm still unable to replicate the issue.

    Could you please provide the submission ID of the submissions that you mentioned to be crashing when you try to open it in the PDF Editor? Here's a guide on Where-to-Find-the-Submission-ID.

    We would like to open that submission too and see if we'll experience the same error on our end.