What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    cannot save changes

    Asked by imechanic on April 09, 2013 at 12:51 PM

    I am once again experiencing problems with editing current forms.   Alert comes up .   Tried clearing cache and reloading, as well as logout and login.   Any ideas?

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    Answered by sidharth_kch on April 09, 2013 at 01:07 PM


    We are aware of this issue and working on to resolve this ASAP.

    I am creating a ticket for you and forwarding it to our development team. Please stand by for updates.




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    Answered by imechanic on April 09, 2013 at 01:11 PM
    Thanks for the prompt reply. Will be standing by for solution
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    JotForm Founder

    Answered by aytekin on April 09, 2013 at 01:21 PM

    The problem is now fixed. We are terribly sorry about this. Our redis database stopped working and needed a reboot.

    Thanks for your patience! 

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    Answered by imechanic on April 09, 2013 at 04:01 PM
    Great customer service. Stuff happens.