Can not access the website beyond a certain point!

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    Asked on April 09, 2013 at 12:59 PM

    I can not access my forms.  I get the following error message.  Oops! Redis server down.

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    Answered on April 09, 2013 at 01:22 PM

    There was a problem with saving forms for 20 minutes around 1pm EST. It is now fixed. Our redis database server was down and our engineers rebooted the server and fixed the problem. We are terribly sorry about this problem and we will be working on making our service more reliable in the future.