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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why has my Account been disabled - not breached any limits

    Asked by Naatak on April 09, 2013 at 01:15 PM

    Hi,

    I received the account disabled email - "You have currently reached the limits of your account. Your forms are disabled now."

    But as per "my account >> usage" page, i have not breached any limits. Then why has my account been disabled.

    Please clarify. I've attached the usage screenshot. (I tried earlier, but not sure if my question made it)

     

    Thanks,

    Naatak


    Screenshot
    email style size height
  • Profile Image

    Answered by sidharth_kch on April 09, 2013 at 01:29 PM

    @Naatak

    Your account is disabled as you have crossed the secure submission's limits. 

    Please let us know if you need further assistance.

    Thanks,

    Sidharth

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    Answered by Naatak on April 09, 2013 at 01:41 PM

    Sidharth,

    2 out of 10 Secure SSL submissions? How is that a limit breach?

     

    Regards,

    Naatak

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    Answered by Naatak on April 09, 2013 at 01:51 PM

    I think I see the problem now:

    We were testing the "form edit feature" using {edit_link} and your edit_link macro uses https://submit.jotform.us. This is causing an inadvertant secure submission.

    This is the only secure submissions that I can think of - any way to turn off the SSL for {edit_link} ??

    Can I just construct the URL by hand by embedding the formId statically and using the {submissionId} ? Will that work?

    I believe this is the reason why my account has been disabled and I request you to consider my case - we were not using https submission, but the edits were causing https submissions - an oversight that is not easy to catch. Thus, under these circumstances, I request you reactivate my account.

     

    Regards,

    Naatak.

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    Answered by sidharth_kch on April 09, 2013 at 01:56 PM

    @Naatak

    I see that you have received 25 secure submissions.

    Let me have a check and get back to you on your request.

     

    Thanks,

    Sidharth

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    Answered by Naatak on April 09, 2013 at 04:10 PM

    Thanks Sidharth,

    Any update? 

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    JotForm Support

    Answered by Mike_T on April 09, 2013 at 04:34 PM

    We have re-activated your account, and changed the SSL submissions value to 2.

    We are sorry for the inconveniences caused.

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    Answered by Naatak on April 09, 2013 at 04:37 PM

    Thanks Mike,

    Regarding the {edit_link} should I manually create the link to avoid the https? or is there any other non-https edit_link that I can use?

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    JotForm Support

    Answered by Mike_T on April 09, 2013 at 06:06 PM

    The Edit action itself is not supposed to increase the submission value.

    However, if you get the SSL edit link, it means that the form was initially submitted through HTTPS connection. Please check the form code on your web page.

    Thank you.