- jblmAsked on April 09, 2013 at 01:17 PM
It worked before, but all of a sudden it doesn't work. they get an OOPs message. Is your server down? How long?
- jeanettebmzAnswered on April 09, 2013 at 01:17 PM
There was a problem with saving forms for 20 minutes around 1pm EST. It is now fixed. Our redis database server was down and our engineers rebooted the server and fixed the problem. We are terribly sorry about this problem and we will be working on making our service more reliable in the future.
- JotForm FounderaytekinAnswered on April 09, 2013 at 01:19 PM
The problem is now fixed. We are terribly sorry about this. Our redis database stopped working and needed a reboot.
It was not supposed to block submissions. We will be working on this ASAP to make sure that problems with redis server does not affect the form submissions in the future.