What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    when people submit the form, they get error message.

    Asked by jblm on April 09, 2013 at 01:17 PM

    It worked before, but all of a sudden it doesn't work.  they get an OOPs message.  Is your server down? How long?

    Page URL:
    http://www.jblmmwr.com/other_pages/index/fin_res_expo.html

    message doesn't work
  • Profile Image

    Answered by jeanettebmz on April 09, 2013 at 01:17 PM

    There was a problem with saving forms for 20 minutes around 1pm EST. It is now fixed. Our redis database server was down and our engineers rebooted the server and fixed the problem. We are terribly sorry about this problem and we will be working on making our service more reliable in the future.

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    JotForm Founder

    Answered by aytekin on April 09, 2013 at 01:19 PM

    The problem is now fixed. We are terribly sorry about this. Our redis database stopped working and needed a reboot.

    It was not supposed to block submissions. We will be working on this ASAP to make sure that problems with redis server does not affect the form submissions in the future.