Unable to submit form: "There are errors on the form"

  • Profile Image
    AgilityAssoc.Canada
    Asked on November 08, 2019 at 11:54 AM

    Hi,

    For some I started getting this message "There are errors on the form" on the form: Dog-ID Card Form (61013950784960). So I cloned it and made it as bare bones as I could think of; 93114086158962. I'm still getting the error on the clone.

    I'm at a loss as to what is causing it. I'v tried setting fields as not-required, hiding fields, and still the error shows up. 

    1573232102!what-errors.png

    So what am I missing? Please Help!

    Best,
    Robert

  • Profile Image
    BDAVID
    Answered on November 08, 2019 at 01:31 PM

    Thank you for contacting us. I cloned the form, and it took me awhile to figure it out. There is a field which is required, but it is hidden through CSS code. Please note that the CSS code will not override the required validation.

    Please do the following:

    1) Go to your CSS code area, and remove the following code:

    1573237608code.png

    2) The field in question will show up, if you don't need it, you may delete or hide it through its properties: https://www.jotform.com/help/434-How-to-Hide-Form-Fields

    1573237736field.png

    Here is my clone version of your clone, please test it: https://form.jotform.com/93115112500944

    Let us know if you need more help.

  • Profile Image
    AgilityAssoc.Canada
    Answered on November 08, 2019 at 05:51 PM

    Hi,

    Thank you... I had totally forgotten about this widget being hidden. I did this when it stopped working and I tried to fix it by adding it again, which worked. I neglected to remove the older one.

    Yes I made it difficult to fix but not intended.

    Best,
     Robert

  • Profile Image
    jherwin
    Answered on November 08, 2019 at 11:57 PM

    Thanks for updating us!

    Let us know if you encounter any issues with your form. We will be happy to help you.