Appointment Slots - won't select

  • ServiceEx
    Asked on November 8, 2019 at 3:13 PM

    Hello, 

    I've created the following form: https://form.jotform.com/93073838132256

    I shared it with participants today and 5 staff were able to select times. However, for some reason I was just contacted by a staff who is unable to move beyond a date selection (the field just shakes when you try to select next). 

    I've tested this myself and it seems to be occurring for all of the potential locations.

    Can you give some guidance on how I can address this? Ideally I would like to fix this within the existing form as the link has already gone out. 

    Thanks for your help on this!  

    Jotform Thread 2034002 Screenshot
  • Mike
    Replied on November 8, 2019 at 7:56 PM

    We would like to apologize for the inconvenience.

    That was probably a temporary glitch. I am unable to reproduce the issue at the moment.

    1573260701record Screenshot 10

    I have also cleared your form caches just in case.

    If the issue still persists on your end, please kindly let us know.

  • ServiceEx
    Replied on November 8, 2019 at 8:50 PM
    Thanks for looking into this - yes - it seems to have corrected itself on my end as well!
    Will let you know if it acts up again.
    Have a great weekend!
    Best,
    Erin Wood
    Sustainability Officer, Service Excellence
    Sustainability Office
    Toronto District School Board
    416-697-1949 | Erin.Wood@tdsb.on.ca
    ...