- jonathanAsked on April 05, 2011 at 05:10 PM
A multi page form i have made displays fine in all other browsers but when viewed in chrome...it all shows up as a big long form.
Is there a fix for this?
- JotForm SupportNeilVicenteAnswered on April 06, 2011 at 12:26 AM
Are these the forms in question?
I have checked both forms using all browsers including Chrome, and I've had no problems accessing them. The next button displays and works fine.
1. In the upper right side of your Chrome browser, click on the wrench icon then choose Options.
2. An option window should appear. Click Under the Hood then Content Settings.
That should make your forms work. Please do send us a feedback so we would know if this solution helped or not. Thank you.
- ecoabyssincAnswered on April 07, 2011 at 11:13 AM
It seems to be doing this at random times in all browsers now.
sometimes it just shows all pages of the form on one page...
sometimes it shows the first page with a ton of space underneath it...
and sometimes it is normal
often times it shows the entire form for a second then it jumps to show the first page normally.
- JotForm SupportNeilVicenteAnswered on April 07, 2011 at 11:58 AM
I believe the problem now is with your internet connection. I do understand what you mean by this:
"often times it shows the entire form for a second then it jumps to show the first page normally"
The script that is responsible for the multi-page, loads the entire form first before executing the script that hides the subsequent "pages" and displays the next/back buttons. What happens in your case is that your browser is having problems loading the entire form or is interrupted while loading the latter parts of your form thus resulting to the non-execution of the multi-page script.
When this happens, try refreshing your browser so that the form loads completely.
Hope this clears things out. Get back to us if you still encounter problems.
- ecoabyssincAnswered on April 10, 2011 at 12:25 AM
it still happens fairly frequently in all browsers....i just dont want it to happen on the users end. have a high speed connection.
- JotForm SupportliyamAnswered on April 10, 2011 at 01:14 AM
If my response can be of help, I checked both forms as well and it seems to look ok with the next and previous buttons working properly.
Can you delete your browser's cache and check if anything will change?
Hope this helps.
- ecoabyssincAnswered on April 11, 2011 at 04:48 PM
Yes i have done this.
It just happens sometimes...but fairly often.
My concern really is when people go to the page is the same thing going to happen.
- JotForm SupportNeilVicenteAnswered on April 11, 2011 at 04:59 PM
Also, you may have a high speed connection but if you're doing other bandwidth intensive activities (such as file downloads, video streaming, etc. ) i will greatly affect your connection and slow down your browsing experience which in turn may cause troubles with viewing your forms.
Hope this clears everything.