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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Multi page forms displaying on one page in Chrome

    Asked by jonathan on April 05, 2011 at 05:10 PM

    Hello, 

     

    A multi page form i have made displays fine in all other browsers but when viewed in chrome...it all shows up as a big long form. 

     

    Is there a fix for this? 

     

    Thank you

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    JotForm Support

    Answered by NeilVicente on April 06, 2011 at 12:26 AM

    Hi,

    Are these the forms in question?

    https://www.jotform.com/form/10412300561

    https://www.jotform.com/form/10751511559

     

    I have checked both forms using all browsers including Chrome, and I've had no problems accessing them. The next button displays and works fine.

    This is most likely a Javascript issue with your Chrome browser. Javascript is reponsible for showing/hiding the other parts of your form so it looks like multiple pages when it is in fact just a single page with other elements hidden.

    Check your browser settings and make sure that Javascript is enabled. Follow the instructions below:

    1.  In the upper right side of your Chrome browser, click on the wrench icon then choose Options.

     

    2.  An option window should appear. Click Under the Hood then Content Settings.

     

    3. Choose "Allow all sites to run JavaScript".

     

     

    That should make your forms work. Please do send us a feedback so we would know if this solution helped or not. Thank you.

     

    Regards,
    Neil

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    Answered by ecoabyssinc on April 07, 2011 at 11:13 AM

    It seems to be doing this at random times in all browsers now.

    sometimes it just shows all pages of the form on one page...

    sometimes it shows the first page with a ton of space underneath it...

    and sometimes it is normal

    often times it shows the entire form for a second then it jumps to show the first page normally.

    ???

  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 07, 2011 at 11:58 AM

    Hi,

    I believe the problem now is with your internet connection. I do understand what you mean by this:

    "often times it shows the entire form for a second then it jumps to show the first page normally"

    The script that is responsible for the multi-page, loads the entire form first before executing the script that hides the subsequent "pages" and displays the next/back buttons. What happens in your case is that your browser is having problems loading the entire form or is interrupted while loading the latter parts of your form thus resulting to the non-execution of the multi-page script.

    When this happens, try refreshing your browser so that the form loads completely.

    Hope this clears things out. Get back to us if you still encounter problems.


    Neil

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    Answered by ecoabyssinc on April 10, 2011 at 12:25 AM

    it still happens fairly frequently in all browsers....i just dont want it to happen on the users end. have a high speed connection.

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    JotForm Support

    Answered by liyam on April 10, 2011 at 01:14 AM

    Hello,

    If my response can be of help, I checked both forms as well and it seems to look ok with the next and previous buttons working properly.

    Can you delete your browser's cache and check if anything will change?

    Hope this helps.

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    Answered by ecoabyssinc on April 11, 2011 at 04:48 PM

    Yes i have done this.

    It just happens sometimes...but fairly often.

    My concern really is when people go to the page is the same thing going to happen.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 11, 2011 at 04:59 PM

    Well, if everything's fine with the user's computer (browser/javascript settings, cache, internet connection), the form should work just the way it should. If it will console you, liyam and I have different computers, we are from different locations yet we both do not experience any problems with your forms.

    Also, you may have a high speed connection but if you're doing other bandwidth intensive activities (such as file downloads, video streaming, etc. ) i will greatly affect your connection and slow down your browsing experience which in turn may cause troubles with viewing your forms.

    Hope this clears everything.