What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't customize the thank you.

    Asked by max kaiser on April 09, 2013 at 03:36 PM

    I have tried all the thank you options and I can neither direct to custom URL or chnage the text. I have entered the info into the form builder but its not applying on the site. I can make all other changes.

    Page URL:
    http://www.voicematt.ca/

    Form Builder custom url site builder
  • Profile Image

    Answered by sidharth_kch on April 09, 2013 at 03:53 PM

    @max kaiser

    Request you to please let us know the form id which is having this issue. 

    This will help us investigate your issue further.

    Thanks,

    Sidharth

  • Profile Image

    Answered by maximiliankaiser on April 09, 2013 at 04:00 PM
    http://jotform.ca/form/30916243824251
    Best Regards,
    Maximilian Kaiser, B. Tech
    Design & Marketing Management
    E-mail : max@kaiser.ca
    Cellular : 905.941.6294
    www.kaiser.ca
  • Profile Image

    Answered by sidharth_kch on April 09, 2013 at 04:26 PM

    @maximiliankaiser

    I checked your form and see that set a conditional thank you message when the email field is filled.

    Please remove this condition and your custom url should work fine.

    Should you have any questions feel free to contact us.

    Thanks,

    Sidharth