Google Integration not working

  • pennfosteratdove
    Asked on November 9, 2019 at 6:44 PM

    I set up a new Google sheet to send form data from Jotform to Google Sheets and when submissions come through, it doesn't show on the Google Sheet. 

    I'm not sure how to get it resolved or what the issue could be.

    I haven't used Jotform in over a year and I've already sent in multiple submissions and they won't show up.

  • pennfosteratdove
    Replied on November 9, 2019 at 6:51 PM

    Nevermind. I cloned my form making a duplicate, tested it out, and it worked.

  • Mike
    Replied on November 9, 2019 at 7:56 PM

    In this case, you may also refresh the integration in the form. To do this, remove the Google Sheets integration from your form, and then enable it again.

    Google Integration not working Image 1 Screenshot 20

    This way you will receive a brand new sheet with default columns and complete data.