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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I notice now that on my account, sb@steveboyd.biz, I am not recieving the submissions to my email address.

    Asked by bubbbab on April 05, 2011 at 05:41 PM

    Also, if I upgrade to Premium, can I have more than one delivery email on one account?  Steve. sb@steveboyd.biz

    Page URL:
    http://www.steveboyd.biz/form.htm

  • Profile Image
    JotForm Support

    Answered by mliz on April 05, 2011 at 11:42 PM

    Hi,

    Have you checked the Spam or Bulk folders in your email account? The email notifications
    might have been caught by the Spam filters.


    The mail logs shows that the emails were sent:

    Apr 5 23:33:35 monk sm-mta[13812]: p363XXBt013810: to=<sb@steveboyd.biz>, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=123154, relay=mx2.netfirms.com. [67.23.128.57], dsn=2.0.0, stat=Sent (ok 1302060815 qp 12364)

    All features available in a Premium account are also present in Free accounts.
    To send out the notifications to multiple recipients simply separate the addresses
    with a comma.

    Open your form on the form builder, then:
    1. Click on "Setup and Share" tab,
    2. Click on "Email Alerts",
    3. Select "Notification",
    4. Click on "Reply-to and Recipient Settings"
    5. Enter comma separated email addresses to "Recipient Address"

    Regards,
    Mliz

  • Profile Image

    Answered by bubbbab on April 06, 2011 at 06:44 AM

    Thanks for the answer!

    With regard to multiple recipients, what I was looking for is a way to have forms for different websites.  Depending on the website, would determine which email the form data would be sent to.  Not sure if we're on the same page, are we?

     

    Thanks again,

    Steve.

  • Profile Image
    JotForm Support

    Answered by mliz on April 07, 2011 at 04:41 AM

    Hi Steve,

    Just to make sure I understand it correctly:

    You have several forms on the account and each form will be added to a
    different website which has a corresponding email where the data will be sent to?

    In this case each form can have different email address all you need to do is
    to open the form in JotForm then Click on "Setup and Share" tab,
    choose "Email Alerts", select "Notification", and on "Reply-to and
    Recipient Settings" change the email address.

    Let me know if this works for you, don't hesistate to contact us if you
    have further questions.

    Regards,
    Mliz