- tiapAsked on April 09, 2013 at 06:47 PM
I have a number of 'Contact Us' type forms on our website and recently (the past week or so) I have been receiving blank submissions. No fields completed.
There are a number of mandatory fields in every form and I have tested the forms from my website and the mandatory controls appear to be working as expected (as they have been for the the past year or so). In other words, I am unable to submit a blank form - This is the correct behaviour.
No changes have been made to the forms and the blank submissions are being received through more than one form variation.
Any idea how or why I am receiving blank submissions? My concern is that I am losing the data from contact requests.
- glennleeAnswered on April 09, 2013 at 11:14 PM
Thanks for contacting us!
Sorry for the incovenience this may caused. There was a glitch on our server, but it was already fixed. I tested your form and it is now fixed. Please also checked your submission page. If the error persists please do not hesitate to contact us again!
- tiapAnswered on April 10, 2013 at 02:36 AMHi
Thanks for the information.
Does this mean that the data from the 3 blank submissions is lost?
From Aus: 02 8090 9060
From NZ: 09 887 0480
Mobile: +61 (0)414 275 213
ARCUS e-Sourcing: e-Tender | e-Auction / e-Negotiation | Supplier Management | Contract Management | Workflow
- JotForm FounderaytekinAnswered on April 10, 2013 at 02:49 AM
I don't think the redis problem we had yesterday has anything to do with this. There was no data loss on that problem.
By the way, this URL does not work:
It gives an error: "The page cannot be displayed because an internal server error has occurred."