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  • Profile Image

    Receiving blank submissions

    Asked by tiap on April 09, 2013 at 06:47 PM

    I have a number of 'Contact Us' type forms on our website and recently (the past week or so) I have been receiving blank submissions. No fields completed.

    There are a number of mandatory fields in every form and I have tested the forms from my website and the mandatory controls appear to be working as expected (as they have been for the the past year or so). In other words, I am unable to submit a blank form - This is the correct behaviour.

    No changes have been made to the forms and the blank submissions are being received through more than one form variation.

    Any idea how or why I am receiving blank submissions? My concern is that I am losing the data from contact requests.

    Page URL:
    www.tradeinterchange.com.au/contact-us.aspx

    Submissions mandatory one form
  • Profile Image

    Answered by glennlee on April 09, 2013 at 11:14 PM

    Hi,

    Thanks for contacting us!

    Sorry for the incovenience this may caused. There was a glitch on our server, but it was already fixed. I tested your form and it is now fixed. Please also checked your submission page. If the error persists please do not hesitate to contact us again! 

    Regards,

  • Profile Image

    Answered by tiap on April 10, 2013 at 02:36 AM
    Hi

    Thanks for the information.

    Does this mean that the data from the 3 blank submissions is lost?

    Regards

    Kevin Burke
    Trade Interchange
    From Aus: 02 8090 9060
    From NZ: 09 887 0480
    Mobile: +61 (0)414 275 213

    ARCUS e-Sourcing: e-Tender | e-Auction / e-Negotiation | Supplier Management | Contract Management | Workflow

    www.tradeinterchange.com.au

  • Profile Image
    JotForm Founder

    Answered by aytekin on April 10, 2013 at 02:49 AM

    I don't think the redis problem we had yesterday has anything to do with this. There was no data loss on that problem.

    The users probably just submitted empty forms. It might be possible to submit empty forms even the javascript is disabled on the browser. Even when you have required fields. 

    By the way, this URL does not work:

    http://www.tradeinterchange.com.au/contact-us.aspx

    It gives an error: "The page cannot be displayed because an internal server error has occurred."