What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Receiving blank submissionsAsked by tiap on April 09, 2013 at 06:47 PM
I have a number of 'Contact Us' type forms on our website and recently (the past week or so) I have been receiving blank submissions. No fields completed.
There are a number of mandatory fields in every form and I have tested the forms from my website and the mandatory controls appear to be working as expected (as they have been for the the past year or so). In other words, I am unable to submit a blank form - This is the correct behaviour.
No changes have been made to the forms and the blank submissions are being received through more than one form variation.
Any idea how or why I am receiving blank submissions? My concern is that I am losing the data from contact requests.
Submissions mandatory one form
Thanks for contacting us!
Sorry for the incovenience this may caused. There was a glitch on our server, but it was already fixed. I tested your form and it is now fixed. Please also checked your submission page. If the error persists please do not hesitate to contact us again!
Thanks for the information.
Does this mean that the data from the 3 blank submissions is lost?
From Aus: 02 8090 9060
From NZ: 09 887 0480
Mobile: +61 (0)414 275 213
ARCUS e-Sourcing: e-Tender | e-Auction / e-Negotiation | Supplier Management | Contract Management | Workflow
I don't think the redis problem we had yesterday has anything to do with this. There was no data loss on that problem.
By the way, this URL does not work:
It gives an error: "The page cannot be displayed because an internal server error has occurred."