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Janice_marketingAsked on November 11, 2019 at 2:44 AM
I hope I can explain my question clearly.
I had reached my 5 form limit so I edited one of the surveys to create a new survey.
I sent the link to one person to test.
When they tried to submit, it said that they had already submitted.
Is this because they responded to the first survey I created?
Do I need to delete a survey and then make a new one instead of editing one that I have already made?
I hope this question is clear.
Thanks
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enderReplied on November 11, 2019 at 8:34 AM
Hello,
JotForm works on form ids. Due to you changed the same form, your test user got "already submitted" message. You have two choices:
1. You can disable your old form and clone it. In this way, you can still stay under form count limit.
2. You can delete a form and create a new one from scratch.
Best regards.
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Janice_marketingReplied on November 11, 2019 at 8:48 AM
That helps. Thanks so much.